Wed Apr 13, 2016 8:13 pm
holler wrote:Give an example of a customer that was dissatisfied with a Sentry system that didn't get the problem solved.
^This^
Sentry is known for customer satisfaction, if something isn't right they make it right and they have a very tight relationship with the customer as a result.
Sentry is the only manufacturer who will refurbish one of their older sirens if you send it back to them. Everybody else wants you to buy a new siren, and makes existing models obsolete after 10 years and quits making parts for them soon after. Not so with Sentry.
What about Sterling parts? I still highly agree with you, that Sentry has AMAZING customer satisfaction and very few places uses Sterling sirens anymore, but I am just curious.
I own: One complete SiraTone, another SiraTone control module, a 1600W MC, 2 old ATI controllers, 2 round ATI horns with drivers, a ATI-DSA 4 thing, a Federal Signal FC, AR timer and Siratrol, and a small CD&F.