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BBoi00
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Whelen SDPTS Question

Fri Sep 30, 2022 6:03 pm

Hi all,

I've been trying to use the Whelen SDPTS software to troubleshoot my Whelen esc-2020, however when I click extract/request, the program shuts down.

I was curious if anyone has any experience with this issue, or if anyone has some possible solutions.

Thanks,

-Brendan
Happy and slightly confused owner of a STL-10, Whelen wps-2905, Federal Signal Thunderbolt 1000, and a Federal Enterprises Model-2

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Model L
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Re: Whelen SDPTS Question

Fri Sep 30, 2022 9:00 pm

BBoi00 wrote:
Fri Sep 30, 2022 6:03 pm
Hi all,

I've been trying to use the Whelen SDPTS software to troubleshoot my Whelen esc-2020, however when I click extract/request, the program shuts down.

I was curious if anyone has any experience with this issue, or if anyone has some possible solutions.

Thanks,

-Brendan
sounds like the program might not be seeing what it wants & just exits instead of throwing an error. maybe a driver issue or something? (windows driver not speaker driver). Does the program spit out a log file or anything?
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Re: Whelen SDPTS Question

Fri Sep 30, 2022 9:55 pm

What version of Windows are you using, and how is the ESC-2020 interfacing with your computer? USB or Serial?
-Nik VW
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Re: Whelen SDPTS Question

Fri Sep 30, 2022 10:25 pm

I just updated windows, now up to date on windows 10. I'm using a com-port to usb cord.
Happy and slightly confused owner of a STL-10, Whelen wps-2905, Federal Signal Thunderbolt 1000, and a Federal Enterprises Model-2

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Model L
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Re: Whelen SDPTS Question

Fri Sep 30, 2022 11:17 pm

BBoi00 wrote:
Fri Sep 30, 2022 10:25 pm
I just updated windows, now up to date on windows 10. I'm using a com-port to usb cord.
I've had weird issues with those cables sometimes. maybe thats what your problem is?

has the cord worked before?
Resident of Beaverton, Oregon
Proud owner of 2 Model L's and a 1984 WS-3000 serial # 717
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want to chat? send me a request on discord: Egress.#7444 or DM me

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BBoi00
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Re: Whelen SDPTS Question

Fri Sep 30, 2022 11:33 pm

Don't know, I just bought it off Amazon for this particular purpose. When I go into my devices it says it working normally, but thats about it. I think I have an old laptop sitting around that still has a com port, so maybe that would work
Happy and slightly confused owner of a STL-10, Whelen wps-2905, Federal Signal Thunderbolt 1000, and a Federal Enterprises Model-2

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BBoi00
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Re: Whelen SDPTS Question

Sat Oct 01, 2022 9:00 pm

Problem has been solved.

The com to usb cable was set by default to com 3, where the USB port was set to com 1.

Changing the cable to com 1 solved the issue
Happy and slightly confused owner of a STL-10, Whelen wps-2905, Federal Signal Thunderbolt 1000, and a Federal Enterprises Model-2

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Model L
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Re: Whelen SDPTS Question

Sat Oct 01, 2022 11:23 pm

BBoi00 wrote:
Sat Oct 01, 2022 9:00 pm
Problem has been solved.

The com to usb cable was set by default to com 3, where the USB port was set to com 1.

Changing the cable to com 1 solved the issue
glad you were able to figure this out!
Resident of Beaverton, Oregon
Proud owner of 2 Model L's and a 1984 WS-3000 serial # 717
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want to chat? send me a request on discord: Egress.#7444 or DM me

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